Frequently Asked Questions
What are the main benefits of having HOA management?
- Reliable Oversight: Regular inspections and maintenance to ensure your property and common areas are well-kept.
- Streamlined Communication: A single point of contact for residents’ concerns and inquiries.
- Financial Management: Transparent, professional handling of HOA fees, budgets, and reserves.
- Peace of Mind: Professional handling of disputes, violations, and emergency situations.
How much do your services cost?
Payments can be made via our secure online portal, by check mailed to our office, or by direct deposit. Contact our office for portal access or mailing details.
What does the HOA cover in terms of maintenance?
HOA covers landscaping, snow removal, pest control for common areas, and repairs for shared amenities. A full list of services is provided in your welcome packet.
What industries do you serve?
Submit maintenance requests through our online portal or by contacting the HOA office directly during business hours.
Are there additional fees for specific services?
Additional services like guest parking permits, clubhouse rentals, or private landscaping may have associated fees. Refer to the HOA’s fee schedule for details.
How do I obtain a copy of HOA rules and regulations?
HOA rules and regulations are available for download on our website. You can also request a printed copy from the office.
Will the HOA handle violations or disputes?
Yes, our team is equipped to mediate disputes and ensure compliance with community guidelines.
What is included in regular maintenance?
- Landscaping: Mowing, trimming, and seasonal planting.
- Snow Removal: Clearing common pathways and driveways.
- Amenity Upkeep: Regular inspections and repairs for pools, gyms, and other shared facilities.
How are maintenance emergencies handled?
- Contact our 24/7 emergency hotline for urgent maintenance issues like burst pipes or major electrical problems.
How are HOA funds managed?
Funds are securely managed in a separate HOA account. Regular financial reports are provided to the board and accessible to residents via the online portal.
How will you communicate with our board and residents?
We prioritize clear and proactive communication. Through Asana, our project management tool, board members can monitor all tasks and projects in real-time, complete with updates, documents, and task histories. Additionally, we commit to a four-hour response SLA for all inquiries and provide 24/7 access to financials through Buildium.
What sets you apart from other property management companies?
We operate a 24/7 maintenance team ready to address emergencies any time of day, ensuring fast action for urgent issues.
How will you help our HOA remain compliant with laws and regulations?
We stay updated on state and local regulations to ensure full compliance. Our team assists with reserve studies, audits, and documentation, and we provide expert guidance on adequate insurance coverage, helping protect your community’s assets.
Can you work within our budget, and how flexible are you with pricing?
We understand that every community has unique financial needs. Our flat per-door pricing model is designed to deliver high value at a predictable rate, allowing you to budget accurately. We’re happy to discuss options for optimizing services within your budget while maintaining high standards.
Will you lower your price?
Our pricing is carefully structured to deliver a high standard of service and support. It includes a dedicated team for your community—a property manager, financial manager, maintenance and field manager—and provides real-time project tracking, fast response times, and proactive management.
Do you assist with budget planning?
Yes, we prepare annual budgets and long-term reserve studies to ensure the HOA’s financial health.
Can you help with tax preparation?
We provide detailed financial records and reports to assist with tax filings. Consult your tax professional for guidance.
Do you offer additional services beyond HOA management?
- Event Planning: Assistance with organizing community events and activities.
- Vendor Management: Coordination with trusted vendors for special projects.
- Consultation Services: Guidance for community development and improvement initiatives.
What services are included in your management fee?
Our management fee includes full-service support that covers everything your HOA needs, from day-to-day operations and financial oversight to maintenance coordination and real-time project tracking.
How do you manage financials and budgeting for HOAs?
Our financial management is led by a dedicated financial manager who oversees budgeting, reserve funds, and financial planning.
How do you ensure transparency and accountability?
Transparency is at the core of our service. Through Asana, the board can track every task and project in real time, view complete histories, and access all documentation in one organized place. We also provide regular financial and management reports.
What experience does your team have with HOA management?
Our team is highly experienced, with specific backgrounds in HOA management, construction, and insurance.
Why is there an offboarding charge of $99 per unit?
The offboarding charge of $99 per unit covers the administrative tasks required to smoothly transition your account.
What additional charges above my property management fee are there?
In addition to the monthly management fee, any additional charges typically relate to specific services requested by the board, such as landscaping, cleaning, and snow removal. These services are billed based on actual usage and are clearly itemized in your monthly statements.
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